ezio Terms of Use

Football tournaments across Southeast Asia draw millions of viewers annually, and regional sportsbooks compete to serve them responsibly. We at ezio operate under clear terms that govern account creation, deposits, withdrawals, betting rules, and dispute resolution. Our terms apply to all users accessing ezio in jurisdictions where our service is legally available.

When you join ezio, you accept these terms. They outline your rights and obligations, how we handle your account, what happens when bets settle, and how we resolve disagreements. We keep our terms plain-language and practical — not hidden in legal jargon. If anything is unclear, our support team can explain it in simple terms.

This page covers the key points: account eligibility, deposits and withdrawals, game rules, settlement procedures, and jurisdiction restrictions. For the complete legal text, visit our legal noticeYour continued use of ezio means you agree to these terms.

Your Account on ezio: Eligibility and Setup

To open an account on ezio, you must be of legal age in your jurisdiction and a resident of a region where our service is permitted by law. We do not offer our services in jurisdictions where online wagering is prohibited. During account creation, you confirm that you meet these requirements and that your use complies with local law. You are responsible for this verification — we rely on your honesty.

We require identity verification before you can place any real-money bet. You submit a photo ID (KTP, passport, or equivalent) and a selfie holding the ID. This Know-Your-Customer process protects both you and us. Verification typically completes within one business day. Once verified, you can deposit and bet immediately.

Your account credentials (email, password) are your responsibility. Do not share them. If you suspect unauthorized access, reset your password immediately or contact support. We use SSL encryption for all account data. We will never ask for your password via email or chat — if someone claims to be ezio support and asks, it is a scam.

Account closure is available on request through your settings menu or by contacting support. Once closed, you cannot log back in. Any remaining balance is returned to your registered payment method within one business day. Closed accounts cannot be reopened — if you want to rejoin ezio later, you must create a new account.

Deposits, Withdrawals, and Settlement Under Our Policy

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). E-wallet deposits are credited instantly. Bank transfers clear within one business day depending on your bank. Minimum deposit amounts are low to suit casual users. We reserve the right to set maximum account preferences per user per day — these are enforced at checkout.

Withdrawals are processed through your chosen payment method. You must have completed account verification before withdrawing. Withdrawal requests are processed during business hours on weekdays. E-wallets typically clear within hours; bank transfers may take one to two business days. We have no guaranteed withdrawal window — processing depends on your payment provider's clearing time. During regional holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), processing may be delayed due to bank closures.

When you place a bet on ezio — whether sportsbook, casino, or slots — your stake is deducted from your account balance immediately. Settlement occurs when the outcome is determined. For sportsbook selections, settlement is at full-time whistle (subject to verification for football). For casino spins, settlement is instant. If your bet wins, your account is credited with your winnings. If it loses, no payout is made. If a bet is voided (e.g., match abandoned, handicap result matches exactly), your stake is refunded.

Our settlement rules are transparent and applied uniformly to all users across Liga 1, Piala Indonesia, Piala AFF, and other tournaments.

Multi-leg bets and combined odds

When you combine multiple selections into one Bet Slipthe bet settles on an all-or-nothing basis. All legs must win for the combined bet to pay out. If any leg loses, the entire slip loses and no payout is made. If a leg is voided, that leg is removed and the slip continues with remaining legs — your potential return is recalculated without the voided leg. This rule applies uniformly across all multi-leg slips.

Dispute resolution

If you believe a bet was settled incorrectly, contact our support team. Provide the bet ID, match details, and a mobile bankingef explanation of the issue. We review the official result and our settlement record within one business day on weekdays. If we confirm an error, we correct your account. If we confirm correct settlement, we explain why. For major disputes, we may request additional information or escalate to a review team.

We do not overturn settled bets based on personal circumstances (e.g., "I forgot I placed that bet", "I changed my mind"). Settlement is final once the outcome is determined. The only exceptions are technical errors on our platform (e.g., displaying wrong odds, accepting a bet after market closed) — these are rare and reviewed on a case-by-case basis.

Jurisdiction and legal framework

ezio operates in jurisdictions where our services are legally permitted. We do not offer access to users in jurisdictions where online wagering is prohibited. You are responsible for confirming that your access complies with local law. If you reside in or access ezio from a restricted jurisdiction, you are in breach of these terms and your account may be suspended or closed.

These terms are governed by applicable law in the jurisdictions where our service is available. Any legal disputes are resolved through arbitration or local courts as applicable. We retain the right to modify these terms — if we do, we notify users in advance. Your continued use of ezio after a modification means you accept the new terms.

For questions about these terms, contact our support team through the in-app help panel. We are available during business hours on weekdays and can clarify any point in simple language. Your understanding and agreement are important to us.